Parkway International Assistance Centre works with medical evacuation providers, patient assistance centres, and insurance partners to facilitate international patient transfers to our hospitals.
By collaborating with doctors, hospitals, and assistance providers, we help coordinate essential arrangements — from the patient’s pre-arrival preparations to post-treatment care — supporting a well-organised care process for you and your client. Our aim is to provide practical assistance throughout the transfer, allowing your client to focus on their care and recovery.
Available round-the-clock as a single point of contact for efficient coordination of medical transfers.
Coordinating hospital bed and specialist appointment bookings with a turnaround time of 3 hours upon case acceptance.
Access to our panel doctors, compliant with the Ministry of Health's fee benchmarks, ensuring transparency and cost control.
Our team is here to ensure that your client's transfer is thoughtfully structured with their well-being in mind, meeting their key care requirements at every stage for a smooth and seamless care journey.
Our partners include insurers, third-party administrators (TPAs), banks, and medical evacuation providers. These partnerships allow us to deliver comprehensive healthcare solutions for patients, including those seeking care from overseas.
Parkway International Assistance Centre collaborates extensively with international insurers, TPAs, banks, and medical evacuation partners, including those based in Indonesia, Vietnam, and Bangladesh.
All our hospitals — Gleneagles Hospital, Mount Elizabeth Hospitals, and Parkway East Hospital — offer a wide range of multidisciplinary medical specialties, including cardiology, orthopaedics, oncology, general surgery, and more.
For details on the specific specialties available at each hospital, please contact our Parkway International Assistance Centre team.
Our hospitals are equipped to perform procedures such as extracorporeal membrane oxygenation (ECMO), ventriculoperitoneal (VP) shunts, and proton therapy, to support critical and specialised care needs.
Our hospitals provide immediate care upon the patient’s arrival, access to in-panel specialists, and comprehensive multi-speciality expertise. This includes ICU care, patient stabilisation, and coordinated treatment for complex conditions such as multi-organ failure and severe trauma.
We specialise in managing a wide range of cases, including cardiac, respiratory, neurological emergencies, multi-organ failure, trauma and surgical emergencies, as well as paediatric and obstetric conditions.
To help us assist you more efficiently, it’s useful to have the following details ready:
These details allow our team to better understand the patient's needs and provide the necessary support promptly.
The required information includes the patient’s name, age, nationality, relevant medical details such as reports or scans (if available), contact number (if available), and any preferred specialty, specialist, or payer for inpatient medical expenses.
Parkway International Assistance Centre ensures a swift turnaround, typically within 3 working hours, to secure specialists appointments and hospital facilities, provided the estimated time of arrival (ETA) and complete medical records are received.
Yes, our facilitation services for logistical arrangements such as bed bookings and specialist appointments are provided free of charge to all patients travelling to Singapore for treatment at our hospitals.
Our call centre operates 24/7, including public holidays, to assist with your enquiries and arrangements.
Singapore offers comprehensive healthcare facilities staffed by experienced professionals specialising in critical and complex care. With its well-established medical services and rich multilingual heritage, Singapore provides a unique blend of medical care and cultural harmony.
Singapore prioritises safety with its low crime rate and stringent medical protocols, ensuring high standards for procedures such as blood transfusions and organ transplants.